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Purchasing Options

Wellness Coaching (WC), Personal Training (PT) and Shared Personal Training (SPT) services can be purchased as packages or single sessions. SPT Bundles are also available.

Packages

A Personal Training (PT) and Wellness Coaching (WC) Package consists of 22 sessions, whereas a Shared Personal Training (SPT) Package consists of 20-22 sessions. There are two package intakes per year, structured around Canberra’s natural rhythm of weather and lifestyle. While not strictly seasonal, our Spring Packages (November-April) and Autumn Packages (May-October) align with the ideal times of year for growth, renewal, goal setting and positive change. New clients who join mid package can register to an Alignment Package, ensuring a smooth transition into our package intake dates.

Shared Personal Training Bundles

Shared Personal Training (SPT) Bundles are SPT Packages grouped together or paired with experiences into one purchase to provide greater value, variety and support across your training week. SPT Bundles may include combinations of Strength, Speedball, Padwork, Walk/Ruck, Escapes or other eligible services depending on the season and current timetable. Some bundles are available to both existing and new clients, while others are introductory offers designed exclusively for new client registrations. SPT Bundle inclusions, eligibility criteria and discounts may vary and are subject to timeslot availability.

Session

Sessions allow you to book and pay as you go, pending availability. You must check availability with your coach and make your purchase a week prior as these sessions do not reserve an ongoing weekly timeslot.

Registration and Payment

Spring Packages are confirmed 1 September for a November start and Autumn Packages are confirmed 1 March for a May start. Registration must occur on these dates to enable your personal trainer to assign timeslots and ensure minimum capacity has been reached for shared personal training sessions. To register for a package, retain your coach and reserve your timeslots, you must pay at time of check out. You will not be considered registered without making a payment and completing your Registration and Induction Packs. Payment plans are available to those with limited resources and cash flow issues who agree to pay a retainer at time of registration and five monthly instalments (IFMI) on the 1st of each month in accordance with their Payment Plan Agreement. Payment plans are not flexible arrangements, they are structured commitments that ensure fair access to services and support the sustainability of this small business. If you believe you may be eligible for a payment plan, please email us directly to discuss your situation.

Registration and Induction Packs

Change Coaching Australia Registration and Induction Packs apply to new and existing clients. These packs outline risk management procedures, safety duties and obligations; establish the consent necessary to discuss your health with your doctor, allied health professionals, providers and advocates; provide a mechanism to contact the appropriate person in the event of an emergency; contain housekeeping information regarding location, timeslots, footwear and etiquette; identify what you should and should not bring to sessions and identify when and how services operate throughout the calendar year. These packs also contain several contractual agreements, legal obligations and terms and conditions that must be read, understood and agreed to by the client to be eligible to participate in Change Coaching Australia services. All clients need to complete registration documents every 12 months and on rare occasions where procedures are updated in accordance with legal compliance requirements or if you experience a change to your health.

Timeslots

A timeslot is an ongoing appointment identified by the registered product and service; the recurring day of the week the service is scheduled and the specific start and end time of the service. For example: PT55 Friday 11:00am-11:55am. Timeslots are only considered reserved from time of registration and for the duration of your package.

Company Standdowns

A Company Standdown (Standdown) is a two-week period in a calendar year where there are no sessions available. There are four Standdowns in a calendar year, which are anticipated in the Annual Planning Guide (APG). On rare occasions, dates are subject to change pending business needs and availability.

Day Escapes

Day Escapes take place in scenic Australian locations and are offered monthly, usually on a Friday, Saturday or Sunday throughout the calendar year, including during Standdowns. Attendees wanting to participate in the walk must be able to walk a kilometre in 10 minutes, walk 15-20km comfortably and have the ability to carry a 5-10kg pack while walking. Attendees may choose to extend their stay to take in other experiences or keep exploring, however, these activities are not included as part of the Day Escape. Our Walk, Ruck, Connect Packages prepares clients for the physical demands of long distance walking with load on Day Escapes.

CAQ Inclusive Services

A Client Absence Quota (CAQ) is included in all packages to allow for periods of client illness, infectious periods, injury, planned and unexpected absences. The CAQ dollar amount is identified on every package tax invoice. Absences exceeding the CAQ will be forfeited. When an absence is required the CAQ covers the absence. When no absences are required the client benefits as they have retained an ongoing timeslot and received 20% bonus value. There are no make-up sessions, credits or refunds for unattended sessions.

CLF Inclusive Services

A Client Liaison Fee (CLF) of 5 – 5.5% of the package cost applies to all packages and is incorporated into the package cost. A CLF covers brief communication that occurs outside allocated timeslots including some client requests and notifications, receipt and response to progress updates, basic interactions about illness, injury and absences; product management, surveys and polls.

GST Inclusive Services

All services are inclusive of a 10% Goods and Services Tax (GST).